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Terms of Service

*Absolutely everyone who benefits of Angvlar services is required to take knowledge and follow the rules below. Any violation thereof result in suspension of service with or without prior notice. Rules can be changed at any time without prior notice, so visit this page regularly to be aware of the terms and conditions of use of our services.

Definitions

The capitalised terms used in these Terms of Service shall have the following meaning:

Expert – software developer, working for the Provider.
Provider – an entity providing access to the Site and Services available through the Site, that is Angvlar SRL in compliance with the law of România, with its registered office in Europe, România, Cluj, Cluj-Napoca, CUI: 40331941, REG. COM.: J12/5486/2018.
Site – angvlar.com website, accessible under the URL: www.angvlar.com and all associated sites linked to the Site, which are operated by the Provider.
Services – the services available through the Site in accordance with these Terms of Service, which include, but are not limited to, Web Design, Web Hosting services, any other service and/or content the Provider makes available to or performs for Clients, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
Terms of Service – this document, specifying the terms and conditions of the use of the Site and Services as well as the rights and obligations of Clients and the Provider.
Client – an individual who has reached the age of majority in his/her jurisdiction, with a full capacity to enter into legal transactions, acting on his/her own behalf, which makes use of the Site in accordance with the Terms of Service.

About www.angvlar.com

The Site is accessible worldwide to anyone with Internet access under the URL: www.angvlar.com.

The Site provides services available through the Site in accordance with these Terms of Service, which include, but are not limited to, Web Design and Web Hosting services.

These Terms of Service form a legally binding contract between a Client and the Provider, with respect to the Client’s use of the Site and Services. By using the Site or Services, the Client affirms that has reached the age of majority in his/her jurisdiction, and is fully able and competent to enter into the terms, conditions, obligations, representations and responsibilities set forth in these Terms of Service, and to abide and comply with these Terms of Service.

Added funds

All deposits are non-refundable.

Refunds

The customer has the right to request a refund only if the service has not yet been activated. Once the ordered service has been activated, a refund is no longer possible. According to the European Directive – Buyers’ Rights in the EU, our services fall into both online digital content and other sections of the non-exhaustive list (https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm#changed-mind-distance-1), but also according to Directive 2011/83 / EU of the European Parliament (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02011L0083-20180701), Article 16, points “a” and “m”, on services. Funds deposited in advance in the customer account in the form of credits are not refundable. If the customer no longer wishes to use a service offered by Angvlar, it is possible to send a cancellation request directly from the customer’s account by which he chooses to cancel the service immediately or at the end of the billing period. After processing the submitted request, all data uploaded to that service will be permanently deleted. Also, a cancelled service cannot be reactivated after processing the cancellation request.

Maintenance service costs

  • Maintenance during the working hours: €30.00/hour – this fare is used by default
  • Maintenance outside of the working hours: €50.00/hour – this fare is used if you ask us to do some maintenance after or close to the end of our business hours, that would require us to work after schedule
    *asking us about maintenance during the working hours, but only providing us with the required materials after or close to the end of our business hours will result in the work being charged as maintenance outside of the working hours, unless you specify that you don’t need the work done at that time, and that it could be done during the working hours
  • Counseling (eg. business planning, improvement ideas, “how to” trainings, tutorials, etc.): €100.00/hour

Support

Support relates exclusively to the error or unavailability of the services we provide, and not to configurations, customizations, settings, etc. It is provided free of charge for customers that have an active service, no overdue invoices for that specific service, and only in regards to that specific service, limited to our knowledge.

We reserve the right to permanently discontinue support in the following cases: any kind of indecent language and behavior addressed to members of our support team, abuse of support requests. Also, in such cases, Angvlar reserves its right to close the customer account with or without a notification and/or to refuse further providing of products&services.

Hosting metric billing for disk space

Angvlar offers 3 hosting packages. Each package has a different amount of disk space. The customer has the ability to surpass that limitation at a cost of €1.00/GB/month. Billing is automated.

Payment Delay Late Fees

The invoice is generated 14 days before the due date, so that the customer has plenty of time to pay the invoices.

If the invoice is not paid during the 14 days, on the 15th day, there will be issued a Late Fee of €5.00.
Failing to pay within 15 days will result in Daily Late Feeing, which adds a 0.5% to the previous’ day total each day.

*If the invoice was generated for a service (like hosting, or so), the account gets suspended on the fourth (4th) day of payment delay, and on the fifth (5th) day, the account gets terminated.

Invoice unpaid 3 months after the due date

The invoice is generated 14 days before the due date, so that the customer has plenty of time to pay the invoices. If the invoice is not paid within 3 months after the due date, the invoice will be transfered to RedBill and could be subject to Debt Collectors.

Backup after service termination

We backup services daily. It’s your duty to download it. If you fail to do so, and the service gets terminated, we can offer you an entire backup of your service from the day the due date was at a price of only €10.00/backup. The backup is available 7 days after the due date.

Angvlar Store 14 Days Free Return

Because all of our products are made on-demand, the 14 Days Free Return Policy applies only to products that suffered defects during fulfilment or transport. Otherwise, the products can’t be returned.

Terms of Service Changes

We will need to change these terms from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our management practices.
When we do change the terms, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

ToS update log

Last update: 15.08.2020

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